Deleting your AliExpress account allows you to permanently remove your profile and order history from the platform. You may want to delete your account if you no longer wish to shop on AliExpress or want to erase your personal data for privacy reasons.
Deleting an account is permanent and cannot be undone, so make sure you understand the implications before proceeding. In this comprehensive guide, we’ll cover everything you need to know about deleting an AliExpress account.
Why You Might Want to Delete Your AliExpress Account
Here are some of the common reasons people choose to delete their AliExpress account:
You No Longer Use the Platform
If you’ve stopped shopping on AliExpress, there’s no need to keep your account open. Deleting it can help protect your data and privacy.
You Want to Create a New Account
If you want to make a new AliExpress account with a different email address, it’s best to delete your existing account first.
Privacy and Security Concerns
To protect your personal information from potential data breaches, you may wish to purge it by removing your account.
Too Many Emails from AliExpress
If you’re tired of receiving promotional emails from AliExpress after unsubscribing, account deletion ensures you’re removed from all mailing lists.
Take some time to consider your reasons before moving forward. Once your account is deleted, the action cannot be reversed.
What Happens When You Delete an AliExpress Account
It’s important to understand what happens behind the scenes when you delete an AliExpress account:
- Your Profile is Removed: Your member profile with personal information, profile picture, and member ID is erased.
- Order History is Deleted: Records of your past and current orders made linked to the account are permanently deleted.
- Wish Lists are Cleared: Any product wish lists you created in your account will be removed.
- Coupons Expire: Any unused coupons or promotions associated with the account can no longer be utilized.
- Reviews Stay Active: Any reviews written for orders made via that account will remain active. However, they will no longer be attributed to your member profile.
- Account Cannot be Recovered: The account removal is irreversible, even if you change your mind later. All record of the account is wiped from AliExpress’s user database.
If you are comfortable with these implications, proceed to permanently erasing your account.
How to Delete Your AliExpress Account
Deleting an account completely removes all personal data from AliExpress. Follow this step-by-step process to close your account:
Step 1: Login to Your Account
- Go to AliExpress.com and click “Sign In” at the top right.
- Enter your account credentials and click “Login” to access your account.
Step 2: Open Account Settings
- Click on “My Account” at the top right and select “Account Settings”.
Step 3: Click “Close Account”
- In Account Settings, click on “Close Account” under the “Account Security” section.
Step 4: Select Close Account
- A pop-up appears. Click the “Close Account” button to proceed.
Step 5: Pass Account Verification
- Enter your account password and complete email/phone verification as prompted.
Step 6: Provide Reason for Closure
- Select your reason for closing your account from the given options. Add any details if needed.
Step 7: Submit Request
- Read the notice about account closure being permanent and click “Submit Request” to proceed.
Once submitted, AliExpress will process your account deletion request. Most accounts get closed within 1 business day.
You’ll receive a confirmation email once your AliExpress account has been officially deleted. At that point, you won’t be able to access any old information. Re-registration with the same credentials is also not possible after closure.
Getting Data from a Closed Account
Since the account removal is irreversible, make sure to save any data you may need from AliExpress before submitting the deletion request:
- Order Information: Download invoices for past purchases or tax records.
- Wish Lists: Save copies of any wish lists created on your account.
- Reviews: Screenshot reviews you contributed from your order history.
- Coupons: Note down codes for any worthwhile coupons you may have.
Saving this information allows you to retain any data you may need for personal records before eliminating your account completely.
Can a Closed AliExpress Account Be Reopened?
No, reopening a closed AliExpress account is not possible. Once an account is deleted, all user data linked to that account is permanently erased.
AliExpress does not have an option to reactivate, undelete, or reinstate closed accounts. Any attempt to login after deletion will fail as the account would no longer exist on AliExpress’s user database.
You have to go through the process of creating a brand new account with a different email address. However, you can use the same payment accounts or shipping address as you did with your previous account.
Creating a New AliExpress Account After Closure
Even if you currently don’t want to use AliExpress, you may change your mind later on. Follow these tips for making a new account if you deleted your previous one:
Use a Different Email
Avoid registration issues by signing up with an email that wasn’t associated with your closed AliExpress account.
Shop Under a New Name
To distance the new profile from the deleted one, consider using a variation of your name or initials.
Use Same Payment and Shipping
While you need new account credentials, you can still use the same payment methods or shipping address used earlier.
Contact Customer Support
If you face registration or login issues after account deletion, contact AliExpress support for help resolving it.
As long as you use new login details, creating multiple accounts is allowed under AliExpress terms of service.
Common AliExpress Account Closure FAQs
Here are answers to some frequently asked questions about deleting AliExpress accounts:
Can I delete my account without customer service?
Yes, account deletion can be done independently through the self-service “Close Account” option in Account Settings. There is no need to involve customer service.
What happens to my order history if I delete my account?
Your entire order history, including details of all past purchases made linked to the account will be permanently erased from AliExpress servers after account removal.
Will my reviews stay up if my account is deleted?
Yes, any existing product reviews you have contributed will remain active even after account closure. However, your member ID and name will be disassociated from those reviews.
Can someone else reopen my account if they have my password?
No. Once an AliExpress account is closed, it cannot ever be restored, regardless of whether someone has your account password. The closure is irreversible by design to protect privacy.
Can I use the same payment method if I reopen my account?
Yes, even though your previous purchase history gets deleted, you can use the same payment accounts, shipping address, and other details when creating a brand new AliExpress account after closure of your old one.
Get Help from AliExpress Customer Service
If you encounter any technical issues while trying to delete your AliExpress account, seek assistance from their customer support:
- Support Email: Submit a ticket to their email support team explaining your account deletion problem.
- Live Chat: Use the chat widget on AliExpress’s contact page to instant message a customer representative.
- Support Phone: Call AliExpress’s helpline during working hours for your country to get guidance.
AliExpress staff can guide you towards account closure if you are unable to progress through the steps on your own.
The only way to permanently erase an AliExpress account is to submit an account closure request. However, customer service can recover accounts deleted accidentally before they get removed from the system. So reach out to them if you change your mind immediately after deletion.
Delete AliExpress Account to Protect Your Privacy
AliExpress makes it straightforward to remove your account from their system when desired. If you no longer use it or have security concerns, submitting an account deletion request allows you to reclaim control of your data.
Just be certain before committing to cancellation, as there is no way to retrieve the account or information linked to it once erased. With this guide, you can securely delete your AliExpress account while retaining any data still needed.